GROWING YOUR BUSINESS BY MANAGING HUMAN EMOTIONS THROUGH EMOTIONAL INTELLIGENCE Emotion is a vital component of human decision-making. Human beings are not entirely rational in their decision-making. We often will make decisions based on emotions and, then, rationalize why we did it later with logic. Studies show that 95% of our decisions are taken at the subconscious level. Given the subconscious nature of influence, it is important that consumers are aware of the various principles pertaining to neuroscience practice. How customers remember their experience will be tied directly to the emotions they felt. Emotions drive or destroy value for a business, and often in hidden ways. Emotions influence our desire to buy or not to by, what we choose from a company’s offerings, what we remember and share about the experience; and perhaps most importantly, whether we will be loyal to a brand. Emotion is a key element but more often is missing from our radar. When companies ...